Want to Make Your Business More Productive?


Then partner with Volga Tigris—one of the top professional BPO companies in Dubai offering reliable and high-quality business process outsourcing services. BPO companies help businesses perform better through highly streamlined back-office management and operations support. Companies can outsource diverse non-core business transactions like order fulfilment, applications processing, billing and collection, customer service, accounting, data conversion, transcription and other back-end support services to BPO companies, and allocate valuable resources to ensure growth.

By outsourcing essential but non-primary business functions to a professional BPO company like Volga Tigris, businesses can operate stress-free and achieve maximum operational efficiency. BPO services are recommended for companies that don’t have the resources or expertise to properly handle certain non-core functions. It is accepted that outsourcing yields better results than what we’d get by setting up a new department within the company.

Volga Tigris is a leading provider of cutting-edge BPO services in Dubai. With strong data security policies and data protection impact assessments frameworks in place, we are committed to offering the most professional BPO assistance to businesses of all types and sizes. We have a skilled team of highly experienced BPO service professionals with deep knowledge of various business functions. Hiring us as your BPO partner is a great and rewarding way to streamline your company’s operations and take your business to the pinnacle of success.

Advantages of Volga Tigris BPO Services


  • Cost savings
  • Time savings
  • Better efficiency in non-core functions
  • Enhanced core business operations
  • Access to high-end expertise
  • Enhanced business growth

Our BPO model follows best practices in the sector. We help our clients achieve all the KPIs by focusing on productivity and turnaround time. We implement high-Quality Assurance standards across all projects. Our advanced tools and solutions ensure the best results. As the leading BPO company in Dubai, our endeavor is to ensure that you enjoy the highest cost-efficiency, flexibility, scalability, and operational excellence. Our BPO services section is managed by a team of dedicated supervisors, quality assurance agents and skilled operators who work collaboratively to ensure that clients’ day-to-day operations run smoothly and efficiently.

We Cater to The BPO Needs of Diverse Clients


We offer our BPO expertise to businesses that deal with large-scale document processing. We are experienced to undertake manual data entry tasks and data validation of large datasets in documents. We also serve diverse ecommerce businesses and vendors with high-volume data entry services and data categorization on large databases related to e-shop products or services. Further, we provide annotation (labeling and categorization) of huge data (images, videos, audio, texts, geo-tag and more) related to machine learning processes of companies in the AI sector.

Our BPO services are sought after by online media, gaming and social media firms companies, as well as video production firms and academic institutions for transcription and other requirements. The list is long, but it won’t be out of context to mention accounting firms here. We help them with quality data entry services for invoices as well as validating invoices using OCR (Optical Character Recognition) tools.



Reliable & Cost-Effective BPO Services

Telemarketing services dubai

Telemarketing Services

Our telemarketing services team comprises skilled and experienced call center agents who efficiently handle functions such as outbound calling, customer care, lead generation, and boosting sales of products and services. We offer a wide range of quality telemarketing services including:

  • Inbound & Outbound services
  • Cold calling- B2B and B2C
  • Lead generation services
  • Database selling
  • Tele-prospecting
  • Up-Selling/Cross-Selling Campaigns

Customer Care Services

Companies need to offer 24/7 customer care services, handle customer queries, and efficiently deal with customer complaints. Our contact center BPO services are tailor-made for these types of companies. We offer high-quality customer communication services through multiple channels including telephone, email communications, Web chat, WhatsApp and more.

Customer Care Services dubai
Customer Care Services dubai

Customer Care Services

Companies need to offer 24/7 customer care services, handle customer queries, and efficiently deal with customer complaints. Our contact center BPO services are tailor-made for these types of companies. We offer high-quality customer communication services through multiple channels including telephone, email communications, Web chat, WhatsApp and more.

Customer Satisfaction Surveys dubai

Customer Satisfaction Surveys

Customer satisfaction surveys help businesses identify the many gaps and deficiencies in customer service as well as the quality of products and services. Our BPO services take care of Customer satisfaction, product/service returns, market performance, current trends, and more diligently. We provide meaningful feedback sourced directly from your customer. Volga Tigris conduct valuable and insightful customer satisfaction surveys among the target audience and create reports on a regular basis that help clients improve functional areas.

Customer Satisfaction Surveys dubai

Customer Satisfaction Surveys

Customer satisfaction surveys help businesses identify the many gaps and deficiencies in customer service as well as the quality of products and services. Our BPO services take care of Customer satisfaction, product/service returns, market performance, current trends, and more diligently. We provide meaningful feedback sourced directly from your customer. Volga Tigris conduct valuable and insightful customer satisfaction surveys among the target audience and create reports on a regular basis that help clients improve functional areas.

Virtual Reception

Reception department functions as the first point of contact for your business with regard to your clients. A friendly, informative and efficient reception that unambiguously explains the various products and services you offer, allays concerns and worries and creates a positive impact and a favourable opinion about your business is a key aspect of any business model. With a meticulously designed virtual reception service BPO model that can be customized to meet the specific needs of individual businesses, Volga Tigris ranks among the top BPO agencies in Dubai offering cutting-edge virtual reception services at competitive rates. Read More

Our top-class virtual reception services help you to handle all incoming calls and enquiries in the most professional way. Our virtual reception services provide you with a local address and offer significant value addition. We provide regular training to all our customer care staff so that they remain updated with the best trends and industry practices in the industry. We are fully geared to handle all your enquiries, undertake efficient follow-up on your behalf and act as your friendly office reception department.Read Less

virtual reception service dubai
virtual reception service dubai

Virtual Reception

Our top-class virtual reception services help you to handle all incoming calls and enquiries in the most professional way. Our virtual reception service provide you with a local address. We handle all your enquiries, undertake efficient follow-up on your behalf and act as friendly office receptionist.

Data Entry Services dubai

Data Entry Services

Data is precious. Valuable and accurate data is crucial for any business to take informed decisions and guide the business to growth. Data entry is a key function of business operations. Errors in data entry and discrepancies in data can cause great damage to businesses.

Data entry functions deal with high volumes of data, its conversion and management. This time-consuming task requires dedicated staff with high concentration power. However, employing a full-time data entry professional or having own data entry department may not be viable for most businesses. Read More

So what next? Simply outsource your data entry jobs to a reliable and experienced BPO agency like Volga Tigris. As the leading BPO company in Dubai, our Data entry BPO services are affordable and trustworthy and take the stress away from businesses that have to deal with huge volumes of data. We have a skilled team of expert data entry service professionals in Dubai trained to manage data responsibly.

We efficiently capture, process and validate customer and other types of data. Our Contact Center Services will enable you to offer streamlined customer communication services apart from keeping important records updated in a systematic, safe and secure manner. We offer diverse data entry services including Converting data between formats, Entering data into a database and indexing, Image processing and data processing services, Data mining and more.Read Less

Data Entry Services dubai

Data Entry Services

We have a skilled team of expert data entry service professionals in Dubai. We efficiently capture, process and validate your customer data. Our Contact Center Services will enable you to offer streamlined customer communication services apart from keeping important records updated in a systematic, safe and secure manner.





Managed Payroll services

Whether you’re an SME, a start-up or a global enterprise with thousands of employees, ensuring proper salary disbursal is vital. If your payroll is not managed efficiently, it can affect productivity and may even lead to legal hassles. Manual payroll management is always prone to errors, and is overly time-consuming. The way out is to outsource your payroll functions to a reliable and expert BPO agency.

Our smart, reliable and efficient managed payroll services enable you to operate in an agile fashion and focus on business success. We use advanced cloud-based automated payroll management software that streamlines your payroll processes including payroll tax, payslips and bonuses. You can keep some level of control, or hand over the complete payroll responsibilities to us.

We offer reliable payroll services including standard payroll processing in full compliance with labour laws; Standard Pay slips and Custom Branded Pay slips with leave & expense management; Time and attendance and Personalized White label payroll system (Web and APP). We also handle Draft payroll runs; Payroll Reporting with Standard Bank files (WPS, e-files etc); Custom bank file integrations; Labor law interpretation and Dedicated payroll specialist services.

bpo companies in dubai - Volga Tigris
bpo in dubai - Volga Tigris


Records management services

We offer cost-effective and highly efficient end-to-end document management services, both physically and digitally, through secure storage and flawless management including creation and transmission, storage and disposal.

We provide the whole range of document management services in Dubai that fit diverse organizational needs. Our services help businesses manage day-to-day document processing, and enable easy storage and retrieval of data for reference and auditing purposes. With advanced records management systems, we empower businesses by keeping records organized and secure in a monitored environment.

We manage diverse types of documents, including contracts, proposals, and agreements as well as digital files including email copies, scanned documents, instant messaging records, images, and database information. Our state-of-the-art Record Management Systems & Facilities ensure highest security and work-flow efficiency, enabling businesses manage internal and external records maintaining data confidentiality, integrity and quality. We offer records management services to government agencies and private firms in the financial, healthcare, legal, real estate, manufacturing, pharma and more. We are committed to ensuring the safety of all your private and confidential records. We enforce strict confidentiality practices among our staff.

Outsource time-consuming tasks such as scanning and destruction of documents and records to us and be stress-free. Our scanning solutions not only enable clients to save significant time but ensure data reliability and efficiency, while our records destruction services ensure secure, reliable and cost-effective destruction and disposal of sensitive information & records so that data leakage is completely eliminated.

bpo in dubai - Volga Tigris

What Make us No.1 in BPO Services?

  • Experience & Expertise

    Our BPO service department is managed by industry professionals with high-end expertise and considerable experience serving various industries. Our recruiting process for BPO staff is very stringent and we assess candidates against various metrics like education level, IQ, EQ, communication skills, and experience.

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  • Flexibility

    We offer highly flexible, adaptable and scalable BPO solutions that perfectly fit our clients’ growth plans. We can easily increase the BPO team size on very short notice.

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  • Advanced BPO Facilities

    We stand apart from competitors with our state-of-the-art, secure BPO facilities. We have strongly defined protocols and policies with respect to high-end data security. We have impeccable track records in BPO services, and we consistently follow the best practices in the BPO industry.

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  • Great Cost-Efficiency

    Our BPO services are of global standards, and ensure as much as 80% cost savings compared to service charges of BPO firms in US and Europe.

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  • Multilingual Services

    As we embark on the eCommerce development we serve our clients in multiple languages, and this adds great value to our service delivery.

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  • Data Security & Confidentiality

    We ensure highest data security and confidentiality for all our clients.

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  • Sectors we Serve

    We extend our high-quality BPO services to businesses of all types and sizes including small and medium enterprises and large corporations across industries including banking & finance, healthcare, real estate, insurance and more.

    7

Healthcare BPO services

We offer a diverse range of BPO services for the healthcare industry.

1. Medical Coding and Billing

Huge volumes of medical records are processed by hospitals and healthcare professionals on a daily basis. Medical coding and billing is a highly complicated task, and requires significant time to process. With deep knowledge of scientific codes used in medical bills and records such as ICD (International Classification of Disease), CPT (Current Procedural Terminology), and HCPCS (Healthcare Common Procedure Coding System), our trained staff are capable of processing your patient bills and records without errors and delays.

2. Claims Processing

Patient medical claims processing is yet another critical healthcare activity. Maintaining high degree of accuracy while processing hundreds of claims daily is a huge task. We have the required team of skilled claims professionals and advanced technologies to process large volumes of medical claims efficiently and very accurately.

3. Data Entry Services

Error-free processing and updating/entering of large volumes of medical data daily is another medical BPO service we provide in a cost-effective manner. We cover the following under this service: Tests & lab reports. Prescriptions & drug inventory. Patient insurance data Various hospital records.

healthcare bpo services - Volga Tigris
Insurance BPO Services - Volga Tigris

Insurance BPO services

Insurance is another sector that avails our top-class BPO support. Our insurance BPO department works as an extension of your company’s ecosystem and manage a diverse range of insurance functions. With our high flexibility and scalability we can help you grab new market opportunities.

Support and Expand Policyholder Services

Today’s insurance policyholders use multiple channels to connect with customer service representatives 24/7. We are fully geared to provide friendly and useful customer services in a customized manner.

FNOL (first notice of loss) and Claims Services

High-quality and customer-friendly FNOL and claims processing is crucial to any insurance company’s success. Any deficiency in service quality can lead to customer loss. We ensure error-free and satisfactory claims processing.

Premiums collection services

Monthly insurance premium payments need to be processed quickly and accurately. Delays and mistakes make customers dissatisfied. As your BPO partner, and as the best business process outsourcing services in Dubai, we can support you with secure and efficient premium collection. We also handle outbound payments including agent commissions. We also provide a host of other insurance services including direct-to-consumer sales, policy servicing & underwriting, new product launches, and complete insurance back office support in a reliable fashion.

Insurance BPO Services - Volga Tigris

Real Estate BPO Services

Corporate real estate companies are following innovative management and operational models, and the focus is on agility and operational efficiency with minimal staff. As a reputed business process outsourcing company in UAE, we can support real estate firms with their day-to-day operations. We provide the following major real estate services:

REO listing services

Real estate firms need to deal with the task of registering properties with banks and asset managers. This is a long and laborious process extending to months. We offer reliable REO (Real Estate Owned Properties) Listing services that can greatly help realtors, appraisers and contractors. In addition to listing services, we offer the whole range of real estate BPO services such as Analytics, Data Entry, Document Management & filing, Database Creation, Data Conversion, Mortgage Underwriting, Accounting & Financial Checking, Document Examination and more. Whatever your outsourcing requirements are, Volga Tigris is fully geared to offer customized BPO services at competitive rates. Call us to know more about our BPO packages. Let’s Join Hands!

bpo real estate - Volga Tigris

FAQs

What is BPO?
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BPO stands for business process outsourcing. It is the process of assigning non-core business functions to an external agency that has the required expertise and experience in handling the task.

Which are the business processing outsourcing services offered by BPO companies?
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BPO companies offer diverse services across industries. As the top agency offering reliable BPO services in Dubai, we provide the following:

  • Customer Service Support
  • Tele-Marketing & Technical Support Services
  • Insurance Processing
  • Data Entry & Processing Services
  • Legal Services
  • Property Maintenance Services
  • Data Conversion Services
  • Research Services
  • Bookkeeping & Accounting Services
  • Medical Coding, Billing & other processing
  • Mortgage Services
  • Transaction and Payment Processes
  • Delivery Services

Is BPO expensive?
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BPO service costs vary, and depend on the specific function, scope, expertise and complexity involved.

Is BPO cost-effective?
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Absolutely. BPO is highly cost-effective and helps businesses focus on core functions and streamline non-essential functions.

Which is the best BPO service agency in Dubai?
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Volga Tigris is one of the best BPO companies in Dubai that offers reliable and efficient BPO services at competitive prices. With an experienced team of BPO professionals with relevant domain knowledge and skills, Volga Tigris ranks among the best BPO companies in Dubai.

Do you guarantee data security and confidentiality?
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Yes. We have clearly defined systems and policies in place that ensure highest degree of data security and confidentiality.

What are the benefits of BPO?
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Companies outsource their non-core functions to BPO companies due to the multiple benefits they offer. The benefits include:

  • Cost and time savings
  • Higher operational efficiency
  • Enhanced consistency
  • Better customer experience
  • Better Scalability
  • Sustainable growth

— Work With Us

Let’s team up and build
something great.

Offices
Head Office

Hamsah A
Mezzanine floor
Office No: 190
Al Karama - Dubai

Sharjah Office

Gulf Sky Building
Office No : 415
Sharjah

Ajman Office

Al Dhabi building
King Faisal Street
Al Nuaimia 2
Ajman

Abu Dhabi Office

Plot & Sector 25, W 9
Al Awqaf and Islamic Affairs building
Khalidiya
Abudhabi

Ras Al-Khaimah Office

RAKEZ B4,
Mamourah, Al Nakheel,
Ras Al Khaimah

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