Any company that values its customers will want to know what the customer thinks of them. Feedback can be received by two means – either outbound where we call customers for the purposes of a survey or customer satisfaction services or through an inbound channel.

Here we are discussing the inbound channel. Inbound can also be of two kinds

  • Help Desk – They support with various details of the products, timing, where to, how to etc., or
  • Customer care – Care as is mentioned here is to alleviate any issues that are being faced by our customers. They reach out to us when they need us most. We become the listening ear for their problems. Channels can be many – telephone, IVR, whatsapp etc, but here the essence is not in recording these issues but to be able to listen and address them.

We have a set of trained agents, who empathize with the end customers, hear them out, identify the root issues and try to solve it. They could in some case do it directly (points tallying etc) or in certain other cases they would have to then engage with our direct client counterparts, agree on a resolution and then take it back to the end customers.

We collect all the queries and problems they are facing by using that company's service and product. Then we forward the detail of the quires to that company for solving them. We are there every time for online customer support. We help the customers of our clients to solve their problem in a very professional manner. Our company is one of the best services agencies in Dubai and a leading outsourcing supplier. We also provide data entry services.

We provide 24x7 customer support to international companies

You find many BPO call center in Dubai providing customer support service, but Volga Tigris is one of the best customer support service providers. We do a lot of work for healthcare companies where we set up their hotlines, process data, promote their services, manage complaint support desks and have managed to provide them with exemplary service. Our customer service assistant provides adequate information for your queries regarding our services.

Our service team is energetic for which they make everything easy for a customer.

What makes us different from others?

  • Good Support systems – Technology allows us the freedom to multi-channel or omni channel.
  • Easily accessible account management
  • Good natured and capable agents
  • Quick turnaround
  • Scalability – can increase personnel quickly.
  • Have varied experience in the fields of customer care, surveys, customer satisfaction, help desk etc
  • Multi language proficiency
  • Available 24/7
  • Support social listening
  • Available in Dubai
— Work With Us

Let’s team up and build
something great.

Offices
Head Office

Unique World Business Center
Office No: 190, 87556
Al Karama - Dubai

Sharjah Office

Gulf Sky Building
Office No : 415
Sharjah

Ajman Office

Al Dhabi building
King Faisal Street
Al Nuaimia 2
Ajman

Abu Dhabi Office

Plot & Sector 25, W 9
Al Awqaf and Islamic Affairs building
Khalidiya
Abudhabi

Ras Al-Khaimah Office

RAKEZ B4,
Mamourah, Al Nakheel,
Ras Al Khaimah

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